Aurora Spa Retreat

Returns Policy

Product

Only items purchased on the Aurora website can be returned to Aurora for refund or exchange. Items purchased at Mecca Cosmetica, meccacosmetica.com.au or other retail outlets must be returned to their original point of purchase.

Should you make an error when ordering Aurora Spa Rituals or other products online, we will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. Shipping and additional postage charges are your responsibility.

In the unfortunate event that you react to a product, you have the option of exchanging or refunding it provided that you provide reasonable evidence of your reaction.

Should an item be damaged while it is being shipped to you, Aurora will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

Product may be returned to Aurora either by Australia Post or to the Spa within 14 days of purchase.

The address for postal returns is: 

Returns

Aurora Spa Retreat
1st Floor, 2 Acland St
The Prince Hotel
St Kilda, VIC
3182

Phone: 03 9536 1130

Please call the above number before you return your parcel via post so that our team will be expecting it.

Gift Vouchers & E-Vouchers:

Gift Vouchers and e-Vouchers should be treated as cash. Lost, stolen or destroyed gift vouchers will not be refunded in cash or replaced. Gift Vouchers and E-vouchers are non-refundable, however can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. Any balance that remains on the voucher after expiry will not be available for use or a refund.


E-Vouchers are emailed and not shipped. If you do not know your recipients’ email address, please email it to yourself, print it out and present it in person.