Any unused product may be returned to Aurora Spa Retreat either by Australia Post or to the Spa within 14 days of purchase. The address for postal returns is:
Aurora Spa Retreat
1st Floor, 2 Acland St
The Prince Hotel
Phone: 03 9536 1130
Please call the above number before you return your parcel via post so that our team will be expecting it.
Gift Vouchers & E-Vouchers:
Reservations & Cancellations / A gift voucher number or valid credit card is required at the time of booking to secure all reservations. Please note we require 24 hours notice to change, cancel or reschedule all appointments. Where treatments are changed, rescheduled or cancelled with less than 24 hours notice, 50% of the treatment cost will be charged to the gift voucher or valid credit card used to secure the booking. Treatments that are changed, cancelled or rescheduled within 3 hours of your scheduled treatment time will be charged at 100% of the treatment price.
Terms & Conditions / Please treat gift vouchers and E-vouchers as cash. Lost, stolen or destroyed gift vouchers will not be refunded in cash or replaced. Gift Vouchers and E-vouchers are non refundable, however can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. Any balance that remains on the voucher after expiry will not be available for use.